General Manager, Service Delivery and Operations

Job Title: General Manager, Service Delivery and Operations
Location: Brisbane
Salary: $150000 - $160000 per annum
Start Date: 2020-01-06
Reference: JO-1911-98610
Contact Name: Monica James
Contact Email:
Job Published: January 06, 2020 15:17

Job Description

Mates4Mates is one of Australia’s most respected charities for veterans and their families and is recognised nationally for providing the most progressive, integrated support programs in the country, helping to rebuild and save lives. Mates4Mates provides support and rehabilitation to current and ex-serving ADF members who have been impacted as a result of their service, and their families.

Through our Family Recovery Centres and outreach programs, we offer a holistic approach to veteran health services, specifically through our four (4) service streams of: Psychological Services; Physical Rehabilitation and Wellbeing Services; Social Connection Activities; and Skills for Recovery Programs.

As the General Manager – Service Delivery and Operations you will continue to strengthen and grow allied health services that meet the changing needs of veterans and their families. Supported by a highly effective and diverse group of  five (5) direct reports, and an additional 20+ indirect reports, you will inherit a skilled team that is committed to their mission; to provide physical, psychological and social support services to improve the wellbeing of the military family.

This critical executive role reports directly to the CEO and works closely with the General Manager – Marketing and Engagement and Head of Finance Governance and Risk to ensure that our operations and service delivery remain contemporary, widely recognised and sustainable.

To be successful in this role you will possess:
  • Proven success in enabling high performing teams to provide high quality health services;
  • A growth mindset that allows for you to identify areas of opportunity within the market, conduct appropriate research and present strategies to progress;
  • Executive presence with the ability to present in various forums, including to the media, government and expert panels and
  • High levels of emotional intelligence and resilience to continue to grow Mates4Mates position as a veteran’s health leader in the Defence community.
To apply, please email your application to,  quoting ref no. JO-1911-98610.  If you would like to have a confidential discussion, or to obtain a copy of the success profile please contact Jon Hottot on 07 3023 1083. Want to know more about Davidson? Visit us at

Applications close Sunday 19th of January 2020.

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