General Manager, Service Delivery and Operations

Job Title: General Manager, Service Delivery and Operations
Location: Brisbane
Salary: $150000 - $160000 per annum
Start Date: 2019-11-19
Reference: JO-1911-98610
Contact Name: Monica James
Contact Email:
Job Published: November 20, 2019 10:10

Job Description

With a mission “to provide physical, psychological and social support services to improve the wellbeing of the military family”, Mates4Mates is an organisation which offers integrated and evidence-based support services across physical rehabilitation and wellbeing, psychological services, social connection and a range of skills for recovery programs. Already with a reputation for offering both a progressive service offering and a sense of community that is inclusive and far reaching, in the future they are looking to grow their range of service offering and geographical reach in order to help more people who have been impacted by their service.
This key leadership role reports into the CEO and has responsibility for overseeing the running of the operations and service delivery of the organisation. You will have a team of five reporting into you including three Regional Managers and two Clinical Managers (Psychology and Physical Rehabilitation service streams). You will ensure that systems are in place to ensure that all clients are treated efficiently and appropriately while building out capability to ensure the future growth of services. This role will also seek to continue to build strong internal relationships with senior Executives and the Board at Mates4Mates, as well as external key partners, including RSL Queensland, the wider Defence community and Government agencies.
You should have a strong leadership track record in the human services sector where you have been able to run efficient, cohesive and high performing teams that are consistently delivering services to the highest level. As a person with high emotional intelligence you enjoy the challenges of working in an organisation that is delivering complex but critical services to people in need.  You will be able to demonstrate that you have had success in growth organisations and relished the changing landscape that exists when you are required to deliver further services to more people.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Jon Hottot on 07 3023 1083, quoting ref no. JO-1911-98610. Want to know more about Davidson? Visit us at

Applications close Friday 29th November 2019.